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We understand that many of our customers require in service support for the products we design and manufacture. Consequently, we’ve invested heavily in developing both the expertise and capacity to do so.

Our in service support includes everything from spares provisioning and repairs, obsolescence management and modification, to engineering surveys, fault analysis and maintenance task analysis (MTA). We can also carry out level of repair analysis (LORA) and reliability centred maintenance analysis.

As with all of our manufacturing work, we collaborate closely with customers to ensure these post-design services satisfy their needs. This means that support is a major consideration from the moment we begin the design process.

Tailored in service support solutions

We are committed to providing the highest level of service. We deliver:

Experience and expertise

Our skilled and experienced team has decades of industry experience.

Tailored solutions

We provide bespoke support solutions, tailored to their specific needs.

Collaboration

We work closely with our customers to ensure our post-design services meet their needs.

Cost-effective solutions

We provide cost-effective, time-efficient solutions that optimise results.

Integrated logistics support (ILS)

Research has shown that over the whole life cycle of a product, cost of procurement is small compared to the in-service cost of support, both financially and also in the availability, or lack of availability, of assets in-service. Integrated logistics support (ILS) is applied to all product acquisition. ILS is a disciplined approach that influences product design and develops a product’s support solution to optimise supportability and Through life finance (TLF). It delivers the initial support package and ensures continued optimisation of the support solution in light of product modifications and changes in operational use and requirements.

ILS services

  • ILS planning
  • Maintenance planning
  • Supply support
  • Support and test equipment (S&TE)
  • Facilities and infrastructure
  • Training and training equipment
  • Technical information, including technical publications (tech pubs)
  • Package, handling, storage and transportation (PHS&T)
  • Human factors integration (HFI)
  • Reliability and maintainability (R&M)
  • Disposal and termination

Contact us regarding this service

For further information about  our In Service Support solutions, please get in touch.

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