We understand that many of our customers require in service support for the products we design and manufacture. Consequently, we’ve invested heavily in developing both the expertise and capacity to do so.
Our in service support includes everything from spares provisioning and repairs, obsolescence management and modification, to engineering surveys, fault analysis and maintenance task analysis (MTA). We can also carry out level of repair analysis (LORA) and reliability centred maintenance analysis.
As with all of our manufacturing work, we collaborate closely with customers to ensure these post-design services satisfy their needs. This means that support is a major consideration from the moment we begin the design process.
Tailored in service support solutions
We are committed to providing the highest level of service. We deliver:
Experience and expertise
Our skilled and experienced team has decades of industry experience.
We provide bespoke support solutions, tailored to their specific needs.
We work closely with our customers to ensure our post-design services meet their needs.
We provide cost-effective, time-efficient solutions that optimise results.
Integrated logistics support (ILS)
Research has shown that over the whole life cycle of a product, cost of procurement is small compared to the in-service cost of support, both financially and also in the availability, or lack of availability, of assets in-service. Integrated logistics support (ILS) is applied to all product acquisition. ILS is a disciplined approach that influences product design and develops a product’s support solution to optimise supportability and Through life finance (TLF). It delivers the initial support package and ensures continued optimisation of the support solution in light of product modifications and changes in operational use and requirements.
- ILS planning
- Maintenance planning
- Supply support
- Support and test equipment (S&TE)
- Facilities and infrastructure
- Training and training equipment
- Technical information, including technical publications (tech pubs)
- Package, handling, storage and transportation (PHS&T)
- Human factors integration (HFI)
- Reliability and maintainability (R&M)
- Disposal and termination
Contact us regarding this service
For further information about our In Service Support solutions, please get in touch.
Sector Case Study
Case Study | 21st Century Supply Chains Bronze AwardView Case Study
In March 2019, we achieved the SC21 Bronze Performance Award.
Case Study | NADCAP SuccessView Case Study
In 2019, we were accredited by the National Aerospace and Defence Contractors Accreditation Program (NADCAP) for the anodise metal treatment process.
Case Study | UK MoDView Case Study
We recently completed a programme of work with the UK MoD to clear the Mk11 Depth Charge for flight.